Refund Policy

Last updated: 28 May 2026 · Effective immediately

30-day guarantee: If TagManager does not work as described on the product page, we will refund your purchase in full — no questions asked — within 30 days of your purchase date.

Eligible refunds

You are entitled to a full refund if any of the following apply within 30 days of purchase:

The Software does not install or run on your supported operating system
A feature described on the product page does not function as documented
You were charged incorrectly (duplicate charge, wrong tier, etc.)

Non-eligible refunds

Refunds will not be issued for:

Change-of-mind requests after 30 days of purchase
Requests made more than 30 days after the purchase date
Misuse of the Software in violation of the Terms of Service
Annual renewal charges where the renewal notice was sent 14+ days in advance and no cancellation was submitted

How to request a refund

Email ge.philadelphia1@gmail.com with the subject line: Refund Request — [your order number]

Include your order number (from your Paddle receipt email) and a brief description of the issue.

We will respond within 2 business days. Approved refunds are processed within 5 business days and returned to your original payment method via Paddle.

Annual subscriptions

Team and Enterprise annual licenses renew automatically each year. You may cancel at any time before the renewal date to prevent the next charge. Cancellations after renewal are eligible for a prorated refund for unused months if requested within 14 days of the renewal charge.

Contact

Refund requests and billing questions: ge.philadelphia1@gmail.com